Quality and Performance
One of the most difficult challenges facing health care and education institutions is to manage change while continuing to fulfill the day-to-day mission. Quality improvement, service and curriculum development, as well as staff training and education all require dedicated professionals who will lead and be accountable. Partners HealthCare International helps to develop programs that provide leadership teams with the tools to take their institutions to the next level.
We customize these programs to meet the needs of the institution. For example, we may conduct a high-level diagnostic assessment that examines the hospital’s governance, strategy, and operations plan, providing feedback to inform refinements that can help the hospital improve its competitive positioning. Alternatively, we might undertake an in-depth assessment of a particular area of hospital operations, such as quality management and patient safety, or a specific clinical service line or department. For academic institutions, we often review curricula and make recommendations to enhance student-centered education. For these programs we draw upon from our hospitals as well as Harvard Medical School. They provide input on global best practices, innovations in the field, and emerging trends in their respective areas of expertise.
These programs offer practical solutions and help leaders prioritize and organize their work. Our ideal approach is to develop these programs as part of a coherent, long-term strategy that will be adaptable as patient and community needs evolve. Potential areas of focus include:
- Develop or enhance clinical services to meet emerging patient demands
- Explore new models of health care delivery to increase efficiency and quality
- Craft programs to assess and improve patient satisfaction and loyalty
- Establish clinical collaborations with Harvard faculty physicians
- Evaluate and prioritize capital investments, including emerging technologies
- Build the capacity of health care professionals
- Strengthen employee satisfaction and retention
- Develop research and education programs to compliment patient care
